Privacy Policy

1. Introduction

At EmailGuard, we are committed to protecting your privacy and ensuring the security of your personal information. We understand that email privacy is paramount, and we have built our service with this principle at its core.

We do not share, sell, read, or manually access anyone's private emails. Your emails remain private and secure. Our automated filtering system processes emails only to provide the filtering services you request, and we never access the full content of your emails manually.

This Privacy Policy explains how we collect, use, and protect your information when you use EmailGuard's email filtering services. By using our service, you agree to the practices described in this policy.

2. Information We Collect

We collect only the minimum information necessary to provide our email filtering services:

• Account Information: When you create an account, we collect your name and email address to manage your account and provide customer support.
• Email Metadata: To filter your emails, we process metadata such as sender address, recipient address, subject line, and timestamps. This metadata is necessary for our filtering algorithms to function.
• Classification Results: We store the results of our automated filtering (e.g., whether an email was classified as spam, promotional, or legitimate) to provide you with statistics and daily summaries.
• Usage Statistics: We collect aggregated usage statistics such as the number of emails filtered, filtering accuracy rates, and service usage patterns to improve our service.

Important: We do NOT store full email content. Our system processes emails in real-time and only retains the metadata and classification results necessary for providing the service.

3. How We Use Your Information

We use the information we collect solely for the following purposes:

• Email Filtering: To automatically filter spam and promotional emails from your inbox based on your preferences.
• Daily Summaries: To generate and deliver daily summaries of filtered emails, showing you what was filtered and what reached your inbox.
• Service Improvement: To improve the accuracy of our filtering algorithms and enhance the overall quality of our service.
• Account Management: To manage your account, process payments, and provide customer support.

We never use your information for advertising purposes. We do not sell your data, and we do not use your email content or metadata to target advertisements or share with advertisers.

4. Email Processing

EmailGuard uses automated filtering technology to process your emails:

• Automated Processing Only: All email filtering is performed automatically by our machine learning algorithms. No human ever manually reviews or reads your private emails.
• No Manual Email Review: Our staff does not access, read, or review your emails. The filtering process is entirely automated and operates without human intervention.
• User Control: You have full control over your filtering settings. You can adjust filter intensity, create custom rules, manage VIP senders, and configure whitelists and blacklists according to your preferences.
• Real-Time Processing: Emails are processed in real-time as they arrive, and only the necessary metadata is retained for filtering and statistics purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data in transit is encrypted using TLS/SSL protocols. Data at rest is encrypted using strong encryption algorithms.
• Secure Processing: Our infrastructure uses secure, isolated processing environments to ensure your email data is protected during filtering operations.
• Minimal Data Usage: We collect and store only the minimum amount of data necessary to provide our services. We do not retain full email content.
• Access Controls: Access to user data is restricted to authorized personnel only, and all access is logged and monitored.
• Regular Security Audits: We conduct regular security audits and updates to ensure our systems remain secure and up-to-date.

6. Data Sharing and Disclosure

We do NOT share your data with third parties. Your privacy is our priority, and we maintain strict policies regarding data sharing:

• No Data Sharing: We do not share, sell, or rent your personal information or email data to third parties for any purpose, including marketing or advertising.
• Legal Compliance: We may disclose limited information only when required by law, such as in response to a valid court order or legal process. In such cases, we will notify you when legally permitted.
• Security Purposes: We may share minimal information with law enforcement or security agencies if we believe it is necessary to prevent fraud, abuse, or illegal activity, or to protect the safety of our users.
• Service Providers: We may use trusted third-party service providers (such as cloud hosting services) to operate our infrastructure. These providers are contractually obligated to maintain the same level of security and privacy protection.

We NEVER sell user data. Your data is not a product we sell. Our business model is based on providing email filtering services, not on monetizing your personal information.

7. Your Rights

You have the following rights regarding your personal information:

• Access Your Account: You can access your account information at any time through your dashboard to view your account details and settings.
• Modify Your Account: You can update your account information, including your name and email address, through your account settings.
• Delete Your Account: You can request deletion of your account and all associated data at any time. Upon deletion, we will remove all your personal information and email metadata from our systems.
• Control Filtering Settings: You have complete control over your filtering preferences, including filter intensity, custom rules, VIP senders, and whitelist/blacklist settings.
• Export Your Data: You can request a copy of your account data and filtering statistics at any time.

To exercise any of these rights, please contact us through our support form.

8. Cookies and Tracking

We use cookies and similar technologies to provide and improve our services:

• Functional Cookies: We use minimal functional cookies necessary for the website to operate, such as session management and theme preferences (light/dark mode).
• No Advertising Cookies: We do not use advertising cookies or tracking technologies for marketing purposes. We do not track your browsing behavior across other websites.
• Analytics: We may use basic analytics to understand how our website is used, but this information is aggregated and anonymized.

You can control cookie preferences through your browser settings. However, disabling certain functional cookies may impact your ability to use some features of our service.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of significant changes via email to the address associated with your account
• Display a notice on our website when material changes are made

Your continued use of EmailGuard after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through our support form. We are committed to addressing your privacy concerns and will respond to your inquiry as soon as possible.

For account-related requests, such as accessing, modifying, or deleting your account, please use our contact form and specify your request in the message.